Legal
Privacy Policy
How Nouveau-Tech Digital (Pty) Ltd collects, uses and protects personal information, in line with the Protection of Personal Information Act (POPIA).
Introduction
Your privacy matters to us. This policy explains what personal information we collect, why we collect it, who we may share it with, and how we keep it safe. It applies when you visit our website, use our services, get in touch with us, or do business with us. We handle your information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where relevant, the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and the Consumer Protection Act 68 of 2008 (CPA).
Information Officer
Our Information Officer oversees our compliance with POPIA, supervises how we manage and protect personal information, and attends to all data-related queries and requests. You are welcome to contact the Information Officer to: • Request access to the personal information we hold about you • Ask us to correct, update, or delete your personal information • Object to the processing of your personal information • Lodge a complaint about how your personal information has been handled NTD has appointed the following information officer: Polly Govender Email: info@n-t-d.co.za
Scope of This Policy
This Privacy Policy governs how we handle the personal information of all individuals we engage with, including: • People who browse or use our website • Potential clients and those who enquire about our services • Current clients • Suppliers, vendors, and business partners • Anyone else who contacts or deals with us, including via info@n-t-d.co.za The policy extends to personal information that is: • Gathered through our website, and • Handled as part of the IT and technology services we provide
Information we collect
We collect personal information that you provide to us directly, such as when you complete a contact form on our website or correspond with us by email. This typically includes: • Your full name • The name of your company or organisation • Your email address • Your telephone number • The details of your enquiry or request When you visit our website, we may also automatically collect limited technical information, such as: • Your browser type and version • The pages you visit on our website • Website usage data gathered through Google Analytics, which helps us understand how visitors interact with our website so that we can improve its content and performance
How We Collect Information
We obtain personal information in a number of ways, including: • Forms completed on our website, such as contact, enquiry, or download requests • Direct interactions with you by email, telephone, or in meetings • Our engagement with you while delivering our services • Cookies and similar tracking technologies on our website • Trusted third-party platforms we use, such as customer relationship management (CRM) and marketing tools
Lawful Basis for Processing (POPIA Compliance)
We only process personal information where we have a lawful reason to do so. This includes where: • Consent: you have clearly agreed to the processing of your information • Contractual necessity: the processing is required to deliver our services to you or to fulfil an agreement with you • Legitimate interest: the processing is needed to run, manage, and improve our business, provided this does not override your rights • Legal obligation: we are required to process the information in order to comply with the law
How We Use Personal Information
We use the personal information we collect for the following purposes: • To deliver, manage, and administer our services • To provide managed IT, cybersecurity, cloud, and connectivity solutions • To respond to your enquiries and support requests • To manage our client relationships and contractual obligations • To enhance the functionality and user experience of our website • To carry out analytics and monitor performance • To send you relevant updates and marketing communications, where you have permitted us to do so • To maintain security, monitor our systems, and help prevent fraud Use of Artificial Intelligence and AI-Assisted Technologies NTD may make use of artificial intelligence ("AI"), machine learning, automation, and other AI-assisted tools to support and improve areas such as operational efficiency, service delivery, customer support, cybersecurity monitoring and reporting, software development, data analysis, and general business administration. When we use these technologies, NTD takes reasonable steps to ensure that any personal information involved is handled lawfully, securely, and in line with the requirements of POPIA. NTD does not knowingly use personal information submitted through our website to train publicly available AI models. All employees, contractors, and authorised users must adhere to our internal policies on the responsible use of AI tools and the proper handling of personal information. Our use of AI does not in any way reduce NTD's responsibility to safeguard personal information or to comply with applicable data protection laws.
Why we process it
We process personal information to respond to enquiries, deliver contracted services, meet legal and accounting obligations, and improve this website. We do not sell personal information.
Sharing and storage
Information may be processed by service providers that host our systems or handle email on our behalf, under written agreements. We retain personal information only as long as necessary for the purpose it was collected, or as required by law.
Sharing of Personal Information
We may share personal information with the following categories of recipients, but only to the extent necessary: Service Providers We work with carefully selected technology partners who help us operate our business and deliver our services. These include: • Website hosting providers • Cloud platforms, such as Microsoft and Amazon Web Services (AWS) • Customer relationship management (CRM) and marketing platforms • Analytics tools • IT support, monitoring, and cybersecurity platforms • Artificial intelligence (AI) service providers • Communications providers • Other authorised technology partners Every third party we share information with is contractually bound to keep your personal information secure and to use it only for the purposes we specify. Business Partners We may share information with trusted business partners where this is needed to deliver the services or solutions you have requested. Legal and Regulatory Authorities We may disclose personal information to government, regulatory, or law enforcement bodies where we are legally required to do so, or where it is necessary to protect our rights, property, or the safety of others. Business Transfers If NTD is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred to the parties involved as part of that transaction.
Cross-Border Data Transfers
In the course of delivering our services and running our business, NTD may transfer, store, process, or allow access to personal information outside the borders of South Africa. This may be necessary for purposes such as cloud hosting, cybersecurity, communications, software platforms, AI tools, data backups, and other technology services. The countries involved may include, among others, the United States, member states of the European Union, the United Kingdom, and any other jurisdiction in which our authorised service providers operate. Whenever personal information is transferred outside South Africa, NTD takes reasonable steps to ensure it remains adequately protected. These steps include contractual safeguards, assessments of our vendors, appropriate security controls, and other measures designed to meet the requirements of POPIA.
Data Retention
We keep personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. As a general guide: • Leads and enquiries: kept for a reasonable period to allow for follow-up • Client information: kept for the duration of our relationship, plus any period required by law • Financial records: kept for the periods prescribed by South African legislation • Technical logs: kept for a limited period for security and analytical purposes Once personal information is no longer needed, it is securely deleted or anonymised.
Security of Personal Information
NTD applies recognised industry security practices to protect personal information against loss, misuse, and unauthorised access. Our safeguards include: • Access controls and user authentication • Encryption, where appropriate • Network and endpoint protection • Ongoing system monitoring and logging • Vulnerability management • Secure data storage • Acceptable use policies • Data classification standards • AI governance controls • Vendor risk assessments Although we take every reasonable precaution, no system can be guaranteed to be completely secure.
Data Breach Response
If a data breach occurs, NTD will: • Promptly investigate and contain the incident • Notify affected individuals where required • Report the breach to the Information Regulator where applicable • Take appropriate steps to resolve the issue and prevent it from happening again
Your rights
You have the right to request access to the personal information we hold about you, to ask that it be corrected or deleted, and to object to our processing of it. To exercise any of these rights, please send your request to info@n-t-d.co.za. We may need to verify your identity before responding, and we will attend to your request as promptly as possible. If you are not satisfied with how we have handled your personal information or your request, you are entitled to lodge a complaint with the Information Regulator of South Africa. Further information on the complaints process is available on the Regulator's website at www.inforegulator.org.za.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to keep it running smoothly, to understand how visitors use it, and to make your browsing experience more enjoyable. The cookies we use fall into the following categories: • Essential cookies: needed for the website to function properly • Analytics cookies: help us understand visitor behaviour, including through Google Analytics • Performance cookies: help us monitor and improve the speed and reliability of our website You can accept, block, or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect how some parts of the website work.
Third-Party Links
From time to time, our website may include links to external websites that we do not own or control. Once you leave our website, we cannot take responsibility for the content or privacy practices of those sites, so we encourage you to review their privacy policies before sharing any personal information.
Children's Privacy
Our website and services are intended for adults and businesses, not children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or in the law. Any updates will be posted on this page, along with the date of the latest revision. We recommend checking back occasionally to stay informed.
Last updated: September 2026